Warranty & Repair Service

Warranty & Repair Service

All Mondaine watches have been carefully checked and were found in perfect working condition when they left our factory. Your watch is warranted, by the company shown on the back of the certificate, for a period of two years from the date of purchase.

Every wristwatch has been tested for water-resistance, which is covered by the warranty. 

The warranty covers manufacturing defects during the warranty period, provided it has not been subjected to any improper handling or accident and the glass, crown and push button(s) have not been damaged.

Your watch will be repaired free of charge with the presentation of the warranty certificate and timepiece. Any damage resulting from inappropriate use is excluded from the warranty. So is the battery, crystal, and normal wear and tear to the case and strap or bracelet.

In case of any defects during the warranty period, your watch will be repaired free of charge on presentation of the guarantee certificate, fully completed and signed by the authorized Mondaine retailer, showing the model number of the watch. Should your watch need service, please contact the authorized service center below.

If you live outside the DE please click here to find your nearest service center. 

Service Center Germany

Schäuble Service Center GmbH
Nachtwaid 8
79206 Breisach
Germany

Phone: +49 07667-94179-0
Email: info@schaeuble-service.de

Important Shipping Tips:

  • Address it to "The Service Center."

  • You do not need to enclose the original gift box, but do package the watch carefully to prevent damage in transit (e.g. wrapped in bubble wrap). You also need to add the warranty certificate.

  • Ensure that the package is adequately insured, we recommend recorded delivery. We are not responsible or liable for any damaged items or lost parcels while in transit to one of our facilities.

  • Whenever shipping your watch across any international border, you must indicate "returning product to manufacturer for repair & return only. Value for customs purposes only. No commercial value." You are responsible for all duties, taxes, freight or other fees associated with shipping your watch to our Service Centers. Failure to do so, may result in refusal of the package.