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We ship your order with GLS. An order can only be delivered to a delivery address in Austria or Germany. The goods will be delivered to the delivery address specified in your order.

Delivery is generally made within 3 to 5 working days after the date of the order, unless expressly agreed otherwise at the time the order was placed.

If we are unable to deliver the goods you have ordered within 30 days of the order date confirmed by us, you can cancel the order free of charge and be entitled to a full refund. For subscription models/pre-orders, the lead time may be longer than our terms and conditions. At the moment the goods are received, you are obliged to check the shipment for completeness and correctness. Missing, defective or damaged products must be reported to us in writing immediately after delivery.

As soon as a package is shipped, you will receive a shipping confirmation by email. With the tracking number in it, you can track the progress of the shipment at any time.

Do I have to pay anything?

Delivery is free for orders over €60. If the order value is less than 60€, a shipping fee of 6 CHF will be charged.

Article not received, shipment status delivered

Please note that we do not issue refunds for non-arrived orders that are deemed delivered. For this reason we ask you to use a secure shipping address.


payment with credit card

With us you can pay conveniently and securely with your credit card. We accept Visa, MasterCard, American Express, Discover and Diners Club credit cards. Payment must be made before the products are delivered. Your credit card will be charged for the total amount owed shortly before the products are shipped. We may delay delivery of the Products until full payment has been received.

Your credit card data will be transmitted in encrypted form using the SSL method. Thanks to this high security standard, shopping at Mondaine by credit card is safe. You don't need any additional software for this. Both customers who are already registered and those who are not yet registered are automatically forwarded to their bank's website via the payment process. To complete the order, please follow the steps given there.

Payment via PayPal

If you select payment via PayPal, you will be forwarded directly to PayPal at the end of the ordering process.

If you are already a PayPal customer, you can log in there with your user data and make the payment. New to PayPal? Then you can log in as a guest or open a PayPal account and then confirm the payment.

The incoming payment is usually booked by us within a few minutes and your order will be processed immediately.

Payment by invoice

In the case of a purchase against invoice, the invoiced amount must be paid to the account of our external partner, Wallee, indicated on the invoice by the due date at the latest. The payment method on account requires, among other things, a successful credit check by Wallee. In the case of a purchase against invoice, the payment is processed by Wallee, to whom we assign our purchase price claim from the purchase contract. In this case, you can only pay to Walle with a debt-discharging effect. We remain responsible for general customer inquiries (e.g. about the goods, delivery time, shipment), returns, complaints, cancellation declarations and shipments or credit notes. With regard to payment processing with Wallee, their general terms and conditions apply.